1 reviews | Active since Nov 2012
UNAUTHORISED DEBIT ORDERS
I recently bumped into a clientele sales agent who told me to help her out with a "survey". I decide to help her out, WORST MISTAKE, next thing i know i get an SMS saying i have a funeral policy and i must authenticate for Debi check. later, another SMS saying there will be R330 debited from my account.
HOW BECAUSE I NEVER SUPP**** THEM WITH MY BANK DETAILS???
I send them an email cancelling the whole thing but they reply to me after 2 days (i suspect delay tactics)...The debit order goes through anyway. How do you guys take SASSA money? are you insane? do you think someone who's unemployed and earning SASSA grant gives a **** about dying or having a dignified funeral????
I sent an email on 26/08/2024 again requesting reversal of funds but in true Clientele fashion NO RESPONSE.
PASA needs to look into clientele and rebuke their privileges. Consumers need their rights back by being able to reverse such ************ debit orders on our accounts. This is ***** and THEFT.
I WANT MY MONEY BACK. You cant even provide me with proof of any authentication for debit orders.
CLIENTELE NEEDS TO BE TAKEN TO COURT AND STRIPPED OF ALL THEIR RIGHTS.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Pretty sure the ombudsman will enjoy that story!
Pretty sure the ombudsman will enjoy that story!
Please note that I have it on record every time you call and I answer YOU DROP THE CALL..
I attempted to call you back on *** (130) Lungile Mathebula on 29/08/2024 15h45 and there was no answer.
No doubt another one of your tactics so that the 10 Day "Grace period" from your side can pass.
I will take you to court I'm unemployed. I have time and energy!!!!!!
You will pay me back my money, and you will explain to the whole of South Africa how you gain our bank details and **** the authority for the debit order.
I WILL NEVER LET THIS GO!
Please note that I have it on record every time you call and I answer YOU DROP THE CALL..
I attempted to call you back on *** (130) Lungile Mathebula on 29/08/2024 15h45 and there was no answer.
No doubt another one of your tactics so that the 10 Day "Grace period" from your side can pass.
I will take you to court I'm unemployed. I have time and energy!!!!!!
You will pay me back my money, and you will explain to the whole of South Africa how you gain our bank details and **** the authority for the debit order.
I WILL NEVER LET THIS GO!