SG
Sithabile G
1 reviews | Active since Dec 2021
28 Jul 2023, 14:03
Unauthorised debit orders
No one is responding back to me, I cancelled this insurance and they still debited my account, sent emails twice no response, I had said I’d join again after a few months, I don’t think I’ll do that anymore
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Replies (3)
Clientele Life's replyOfficial
28 Jul 2023, 15:21Dear Sithabile G, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Health Event Life Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
Clientele Life's reply28 Jul 2023, 15:21
Official
Dear Sithabile G, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Health Event Life Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
SG
Sithabile G's updateReviewer Update
28 Jul 2023, 15:38Can I be contacted on email I cannot take calls, I am at work, please email me
SG
Sithabile G's update28 Jul 2023, 15:38
Reviewer Update
Can I be contacted on email I cannot take calls, I am at work, please email me
Clientele Life's replyOfficial
31 Jul 2023, 08:48Dear Sithabile G, We confirm that we have attempted to contact you and subsequently sent an email to the email address provided, with feedback regarding the concerns raised.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per the contents of our email, we confirm that the policy has been cancelled and we have also explained our refunds process- as you have cancelled your policy during the cooling off period. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist
Clientele Life
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per the contents of our email, we confirm that the policy has been cancelled and we have also explained our refunds process- as you have cancelled your policy during the cooling off period. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist
Clientele Life
Clientele Life's reply31 Jul 2023, 08:48
Official
Dear Sithabile G, We confirm that we have attempted to contact you and subsequently sent an email to the email address provided, with feedback regarding the concerns raised.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per the contents of our email, we confirm that the policy has been cancelled and we have also explained our refunds process- as you have cancelled your policy during the cooling off period. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist
Clientele Life
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per the contents of our email, we confirm that the policy has been cancelled and we have also explained our refunds process- as you have cancelled your policy during the cooling off period. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist
Clientele Life