L
Lipson
1 reviews | Active since Feb 2025
31 Mar 2026, 10:50
unauthorised debit orders
have complained about money being taken from my bank account and to date I have not received any feedback from them, I have also requested for a refund as this was an unauthorized debit order and 60 days later still no feedback from fact they just sent me a policy document with a policy number *** and the documents doesn't not even have my original details to show that i am infact not the one who opened this policy.
moswane lm ***
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
31 Mar 2026, 11:33Dear Lipson,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply31 Mar 2026, 11:33
Official
Dear Lipson,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
L
Lipson's updateReviewer Update
31 Mar 2026, 12:07good day
kindly advise on the turn around time as i have already stipulated that i have waited for 60 days for a response.
kindly advise on the turn around time as i have already stipulated that i have waited for 60 days for a response.
L
Lipson's update31 Mar 2026, 12:07
Reviewer Update
good day
kindly advise on the turn around time as i have already stipulated that i have waited for 60 days for a response.
kindly advise on the turn around time as i have already stipulated that i have waited for 60 days for a response.
Clientele Life's replyOfficial
02 Apr 2026, 11:45Dear Lipso,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply02 Apr 2026, 11:45
Official
Dear Lipso,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct