Unauthorised debit orders!!!!!!

I am so upset with clientele life. How do you debit someones account R394.00 and i never signed up for a policy to top it off it cannot be reversed at the bank. This is ***** and i will def not leave it at this. The ombudsman will hear about this. Now im having to call them to my suprise they have my details. Where are these people getting our bank acc details. The CSR was adamant in saying i opened a police when i asked for this recording to be emailed to me where i gve consent to get debited she went quiet. I was told to wait 45 days for my own money!!!!!!!!! This is madness!!!!!