1 reviews | Active since Apr 2020
Unauthorised debit orders
Hello My name is Thuthukani Mduduzi Mkhaliphi Clientele debited me R209 on 01 April 2020 and i have been trying by all means to contact them and stop this debit order since i never app**** for this thing of Debit order and i didn't not give them permission to do so. Again on the 22 April 2020 clientele debited R209 again which is R4218 now. Im still a student at the university of Zululand now im struggling with my meal allowance which has become my living wage i depend on this money for survival since im coming from a very poor family . How can i stop this unauthorised debit orders and where did they get my information And who gave them permission to my meal allowance without my concern please help and in real need this money back.....here is my number *** ....and also my ID number ***
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients, as per your request the policy has been cancelled. The way forward was discussed and you confirmed that you are satisfied with the feedback. Should you require further assistance please do not hesitate to contact us. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients, as per your request the policy has been cancelled. The way forward was discussed and you confirmed that you are satisfied with the feedback. Should you require further assistance please do not hesitate to contact us. Kind Regards,Market Conduct