ZM
Zamani M
1 reviews | Active since Mar 2015
17 Dec 2021, 15:02
Unauthorised debit orders
I have been querying about the debit orders which seems like i have authorised yet i do not remember taking up an product with Clientele and this has been going on for months. No help was given when calling but the R250 and R245 have been deducted for months now.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
17 Dec 2021, 17:42 Dear Zamani M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's reply17 Dec 2021, 17:42
Official
Dear Zamani M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Jan 2022, 16:39 Dear Zamani M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion with Yesmine Billings, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion with Yesmine Billings, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Clientele Life's reply03 Jan 2022, 16:39
Official
Dear Zamani M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion with Yesmine Billings, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion with Yesmine Billings, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct