CC
Cynthia C
1 reviews | Active since Sept 2025
02 Sept 2025, 12:04
Unauthorised Debit Order Voucher ****
Hi Clientele. In the month of July I was approached by one of your agents at the mall in Bellville with regards to "free" vouchers. They requested my details to see if I "qualify." This morning when my pensioner's grant was paid into my account, two debit orders were deducted from my account, each totalling R476, so in total R952 was deducted from my account, whereby I did not consent to a debit order. I am furious with what has happened as I don't know how I'll be able to put food on the table. It's sickening that they are doing these things to vulnerable people. I want a refund, please. This is ******* and grossly unfair.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
02 Sept 2025, 12:19Dear Cynthia C,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly provide us with the reference number or policy number, as we are unable to pick up the policy with the details you provided.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly provide us with the reference number or policy number, as we are unable to pick up the policy with the details you provided.
Yours sincerely,
Market Conduct.
Clientele Life's reply02 Sept 2025, 12:19
Official
Dear Cynthia C,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly provide us with the reference number or policy number, as we are unable to pick up the policy with the details you provided.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly provide us with the reference number or policy number, as we are unable to pick up the policy with the details you provided.
Yours sincerely,
Market Conduct.
CC
Cynthia C's updateReviewer Update
02 Sept 2025, 12:34I've tried disputing and stopping both debit orders, however I am unable to. I need assistance urgently, PLEASE!!! My account is empty.
CC
Cynthia C's update02 Sept 2025, 12:34
Reviewer Update
I've tried disputing and stopping both debit orders, however I am unable to. I need assistance urgently, PLEASE!!! My account is empty.
Clientele Life's replyOfficial
02 Sept 2025, 12:34Dear Cynthia C,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply02 Sept 2025, 12:34
Official
Dear Cynthia C,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
03 Sept 2025, 10:27Dear Cynthia C,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Philips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Philips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Clientele Life's reply03 Sept 2025, 10:27
Official
Dear Cynthia C,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Philips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Philips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct