OM
Odwa M
1 reviews | Active since Jan 2022
01 Jan 2022, 21:28
Unauthorised debit order .****med
I was ****med by one of Clientele agents, this lady said they'll call me to check if I qualify for a funeral policy all only to find out she actually has put me on a policy without my consent and I was debited R266 without authorising anything. I asked repeatedly if they are not going to take money from my account she said no. Because I'm not working now my child's grant money is gone.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
03 Jan 2022, 08:19Dear Odwa M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply03 Jan 2022, 08:19
Official
Dear Odwa M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's replyOfficial
08 Jan 2022, 10:23Dear Odwa M, We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion with Nobuhle Jantjie, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Market Conduct
Best regards,
Clientele Life's reply08 Jan 2022, 10:23
Official
Dear Odwa M, We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion with Nobuhle Jantjie, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Market Conduct
Best regards,
OM
Odwa M's updateReviewer Update
08 Jan 2022, 15:55That's incorrect. Yes I wanted the policy cancelled because I did not initially agree to any of it. However I was NOT satisfied with the refund issue. As a result I have written to the ombudsman to express my dissatisfaction.
OM
Odwa M's update08 Jan 2022, 15:55
Reviewer Update
That's incorrect. Yes I wanted the policy cancelled because I did not initially agree to any of it. However I was NOT satisfied with the refund issue. As a result I have written to the ombudsman to express my dissatisfaction.