EN
Eunice N
1 reviews | Active since Sept 2021
08 Sept 2021, 14:54
Unauthorised debit order from Clientele
Hello i have clientele debiting my account withoutmy consent...i had a funeral cover with them and it lapsed and i did not renew it..funny the started debiting my account July 2021 toAugust 2021.debiting R253 each month which now totals to R506....its even irreversible....can you please help me to get those funds back and cancell whatever i had with them because they do things without the clients authorisation
Helpful (0)
Replies (13)0
Replies (13)
Clientele Life's replyOfficial
08 Sept 2021, 15:00Dear Eunice N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply08 Sept 2021, 15:00
Official
Dear Eunice N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
EN
Eunice N's updateReviewer Update
08 Sept 2021, 15:06I will really appreciate if you can cancell the policy i have with you as well
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Eunice N's update08 Sept 2021, 15:06
Reviewer Update
I will really appreciate if you can cancell the policy i have with you as well
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Eunice N's updateReviewer Update
09 Sept 2021, 10:03I am a very angry person right now with Clientel. I got a call from an agent even forgot to ask his name...he said an agent by the name of Sana Molokomme is an agent that assisted me with authorizing a debit check for a policy that lapsed long time ago...they refuse to send me that signed document so I see my signature. They refuse because they say i have to go make an affidavit I mean I wont got to the police station on my time I am busy everyday.....They must ask the agent where wd met and how did I sign because i did not meet with anyone from Clientel...Can I just have my money sent back to my account that was debited for 2 months and cancell the policy then ycan i plClienou will deal with the agent who ever did the ***** beacause many people are complaining about the same thing and they also wana go public abouf it...
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Eunice N's update09 Sept 2021, 10:03
Reviewer Update
I am a very angry person right now with Clientel. I got a call from an agent even forgot to ask his name...he said an agent by the name of Sana Molokomme is an agent that assisted me with authorizing a debit check for a policy that lapsed long time ago...they refuse to send me that signed document so I see my signature. They refuse because they say i have to go make an affidavit I mean I wont got to the police station on my time I am busy everyday.....They must ask the agent where wd met and how did I sign because i did not meet with anyone from Clientel...Can I just have my money sent back to my account that was debited for 2 months and cancell the policy then ycan i plClienou will deal with the agent who ever did the ***** beacause many people are complaining about the same thing and they also wana go public abouf it...
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Eunice N's updateReviewer Update
09 Sept 2021, 10:06Can I please have my money Back...its ***** that happened and you cant make me do your admin whilst you are the ones who ***** me.
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Eunice N's update09 Sept 2021, 10:06
Reviewer Update
Can I please have my money Back...its ***** that happened and you cant make me do your admin whilst you are the ones who ***** me.
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Eunice N's updateReviewer Update
09 Sept 2021, 11:57I cannot have Skhumbuzo calling me with no solution to my complaint...please send back my money as yoh have my banking dstails since you debiting my account *****ulantly so.....all I want is my money sent back to my account....or unfortunately i will have to open a case of ***** against Clientele
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Eunice N's update09 Sept 2021, 11:57
Reviewer Update
I cannot have Skhumbuzo calling me with no solution to my complaint...please send back my money as yoh have my banking dstails since you debiting my account *****ulantly so.....all I want is my money sent back to my account....or unfortunately i will have to open a case of ***** against Clientele
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Eunice N's updateReviewer Update
09 Sept 2021, 13:28Clientele is a ****...
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Eunice N's update09 Sept 2021, 13:28
Reviewer Update
Clientele is a ****...
Clientele Life's replyOfficial
09 Sept 2021, 14:32Dear Eunice N
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. Should you require any further assistance in this regard, please feel free to contact us again. Kind Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. Should you require any further assistance in this regard, please feel free to contact us again. Kind Regards,
Market Conduct
Clientele Life's reply09 Sept 2021, 14:32
Official
Dear Eunice N
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. Should you require any further assistance in this regard, please feel free to contact us again. Kind Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. Should you require any further assistance in this regard, please feel free to contact us again. Kind Regards,
Market Conduct
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Eunice N's updateReviewer Update
09 Sept 2021, 15:22Clientel is bull****...you did the ***** under my name now yiu want me to take my own time to go to the police station for an affidavid. That is stupid..send me that document you say I signed. Most people are complaining about this so is that what you teach your agents to do *****...will definately escalate this and i want the person who said i signed arrestes for ***** against my account. Im not going to the police station.. if this is not resolved by end of business today tomorrow u will definately hear from my lawyers i cant be doing this and you busy *****ing and ****ing innoceng people...i want that person to tell me where we mebt and where i signed...im not letting this slide and im not letting the agent go she must tell me where she got my signature from and please dont tell me about affidavit...you ****med into my account so you fix the ****.
EN
Eunice N's update09 Sept 2021, 15:22
Reviewer Update
Clientel is bull****...you did the ***** under my name now yiu want me to take my own time to go to the police station for an affidavid. That is stupid..send me that document you say I signed. Most people are complaining about this so is that what you teach your agents to do *****...will definately escalate this and i want the person who said i signed arrestes for ***** against my account. Im not going to the police station.. if this is not resolved by end of business today tomorrow u will definately hear from my lawyers i cant be doing this and you busy *****ing and ****ing innoceng people...i want that person to tell me where we mebt and where i signed...im not letting this slide and im not letting the agent go she must tell me where she got my signature from and please dont tell me about affidavit...you ****med into my account so you fix the ****.
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Eunice N's updateReviewer Update
09 Sept 2021, 15:26You want my signature sothat you can committ more ***** from the affidavids you are requiring...send mw the document you say ive signed and let me confirm that signature....you know very well that u ******** thats why you dont care bout people.
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Eunice N's update09 Sept 2021, 15:26
Reviewer Update
You want my signature sothat you can committ more ***** from the affidavids you are requiring...send mw the document you say ive signed and let me confirm that signature....you know very well that u ******** thats why you dont care bout people.
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Eunice N's updateReviewer Update
09 Sept 2021, 15:28Pathetic Clientele!!
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Eunice N's update09 Sept 2021, 15:28
Reviewer Update
Pathetic Clientele!!
Clientele Life's replyOfficial
09 Sept 2021, 15:37Dear Eunice
Should remain unhappy with the outcome of your complaint kindly follow the escalation process which has been sent to your mobile number. We would like to take this opportunity to apologise for any inconvenience caused in this regard. Kind Regards,
Market Conduct
Should remain unhappy with the outcome of your complaint kindly follow the escalation process which has been sent to your mobile number. We would like to take this opportunity to apologise for any inconvenience caused in this regard. Kind Regards,
Market Conduct
Clientele Life's reply09 Sept 2021, 15:37
Official
Dear Eunice
Should remain unhappy with the outcome of your complaint kindly follow the escalation process which has been sent to your mobile number. We would like to take this opportunity to apologise for any inconvenience caused in this regard. Kind Regards,
Market Conduct
Should remain unhappy with the outcome of your complaint kindly follow the escalation process which has been sent to your mobile number. We would like to take this opportunity to apologise for any inconvenience caused in this regard. Kind Regards,
Market Conduct
EN
Eunice N's updateReviewer Update
09 Sept 2021, 16:17I just need my money stop apologising...im really escalating this because i did send emails to complaints and ombudsman and no one is responding....what you doing to people in these trying times is just cruetly..********
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Eunice N's update09 Sept 2021, 16:17
Reviewer Update
I just need my money stop apologising...im really escalating this because i did send emails to complaints and ombudsman and no one is responding....what you doing to people in these trying times is just cruetly..********
Clientele Life's replyOfficial
12 Oct 2021, 16:10Dear Eunice
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply12 Oct 2021, 16:10
Official
Dear Eunice
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life