AM
Ayzee M
1 reviews | Active since May 2020
29 May 2020, 18:35
Unauthorised debit order from clientele
CLIENTELE has deducted R389 from my capitec account without my permission and I am unemployed airtime to call the call centre is expensive and my bank says they can't cancel this unless clientele cancels it. Please help Their Ref INCLIENTELAX694396
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
29 May 2020, 20:20 Dear Ayzee
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply29 May 2020, 20:20
Official
Dear Ayzee
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
AM
Ayzee M's updateReviewer Update
30 May 2020, 17:14I would like you guys to cancel my policy, which has the policy no. *** I was told I had to recruit people and you guys were going to pay me but never knew you were going to deduct R389 from my account and I would like to get it back and I would like proof to see that you have cancel my policy. Thank u
AM
Ayzee M's update30 May 2020, 17:14
Reviewer Update
I would like you guys to cancel my policy, which has the policy no. *** I was told I had to recruit people and you guys were going to pay me but never knew you were going to deduct R389 from my account and I would like to get it back and I would like proof to see that you have cancel my policy. Thank u
Clientele Life's replyOfficial
02 Jun 2020, 18:20 Dear Ayzee M We confirm that we have investigated your complaint, however our attempts to contact you have not been successful, to obtain more details to further investigate the concerns raised. Please provide us with an alternative number or alternatively please call the number which has been sent to your cell phone via an " SMS". We trust you find this in order. Regards,
Market Conduct
Market Conduct
Clientele Life's reply02 Jun 2020, 18:20
Official
Dear Ayzee M We confirm that we have investigated your complaint, however our attempts to contact you have not been successful, to obtain more details to further investigate the concerns raised. Please provide us with an alternative number or alternatively please call the number which has been sent to your cell phone via an " SMS". We trust you find this in order. Regards,
Market Conduct
Market Conduct
AM
Ayzee M's updateReviewer Update
02 Jun 2020, 18:52My cell number is ***, unfortunately i live alone so no alternative number, but we can speak via email ***. thank u
AM
Ayzee M's update02 Jun 2020, 18:52
Reviewer Update
My cell number is ***, unfortunately i live alone so no alternative number, but we can speak via email ***. thank u