DK
Dawood K

1 reviews | Active since Nov 2021

26 Nov 2021, 23:47

Unauthorised Debit order by Clientele

Clientele has scheduled to deduct money (R250) from my Capitec savings account without my authority. I never joined anything with Clientele, and I'm unemployed as well. I don't even have money to buy airtime in order to call the call centres. Please help me to cancel this policy. The reference number that I got from the debit order is ***.

0
Replies (4)
DK
Dawood K's update27 Nov 2021, 00:06
Reviewer Update
I was recently ******* by a Clientele sales person (her name is Asanda), at the taxi rank at back of Cleary Park Shopping Centre, to join the Client Funeral Plan. The lady said we only checking if I qualify for the policy and that I'll soon be contacted by Clientele, in order to tell me more about the policy, and also to confirm if I'm interested. To my surprise, later that day, I received an sms from Clientele, informing me that my account will be debited with R250, without my consent. I tried contacting the customer care service, but had no luck. Can you please help me cancel this policy, because I am unemployed, and I can't afford it.
- Clientele Funeral Plan, Policy number (reference number from debit order): ***.
Clientele Life
Clientele Life's reply27 Nov 2021, 16:28
Official
 Dear  Dawood K,

We confirm receipt of the concerns raised.
   
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
   
Yours sincerely,
    
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life  
DK
Dawood K's update14 Dec 2021, 15:04
Reviewer Update
The policy has been canceled, but it's still showing as a debit order on my Capitec Bank Account. Why is it still showing ? I thought it would be stopped by now
Clientele Life
Clientele Life's reply03 Jan 2022, 13:43
Official
Dear  Dawood K, 

Our records indicated that your policy was successfully cancelled and no debit orders were submitted to your account.

We trust you find this in order.  However, should you wish to contact us again please do not hesitate to do so. 

Kind regards, 

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