Unauthorised debit order
My account was debited without Debi Check Authorisation. I reported the matter and was promised a refund within 30 days. After I expressed my dissatisfaction and demanded and immediate refund, I was told it would be done within 48 hrs. It is now 5 days later (240hrs) STILL NO REFUND AND NO RESPONSE TO MY EMAIL!!!!!!!!!!
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Replies (4)
Clientele Life's replyOfficial
18 Apr 2024, 15:22Dear Ezra R ,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply18 Apr 2024, 15:22
Official
Dear Ezra R ,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
's updateReviewer Update
18 Apr 2024, 16:36image.png 164.86 KB
's update18 Apr 2024, 16:36
Reviewer Update
image.png 164.86 KB
's updateReviewer Update
18 Apr 2024, 16:37All you do is make EMPTY PROMISES!!!!
's update18 Apr 2024, 16:37
Reviewer Update
All you do is make EMPTY PROMISES!!!!
Clientele Life's replyOfficial
19 Apr 2024, 15:17Dear Ezra R,
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and have since communicated the refund process. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and have since communicated the refund process. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Clientele Life's reply19 Apr 2024, 15:17
Official
Dear Ezra R,
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and have since communicated the refund process. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and have since communicated the refund process. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life