RM
Rinae M
1 reviews | Active since Jun 2026
02 Jun 2026, 08:09
Unauthorised debit order and refusal to cancel via email
I signed up for what was promised to be a free trial for vouchers, but Clientèle immediately loaded a debit order and took my money without consent. I have emailed them twice to cancel it immediately, but they keep replying with automated emails demanding that I call them. I require this policy to be cancelled immediately in writing and my money refunded. I will not call a call center to cancel an agreement I did not fully consent to
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
02 Jun 2026, 08:37Dear Rinae M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's reply02 Jun 2026, 08:37
Official
Dear Rinae M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
RM
Rinae M's updateReviewer Update
02 Jun 2026, 08:47Thank you for the escalation. Please note that I require all further correspondence and confirmation of my policy cancellation to be sent to me via email, as I am currently writing university exams and am unavailable for lengthy phone calls. I look forward to receiving written confirmation of the cancellation and my refund swiftly
RM
Rinae M's update02 Jun 2026, 08:47
Reviewer Update
Thank you for the escalation. Please note that I require all further correspondence and confirmation of my policy cancellation to be sent to me via email, as I am currently writing university exams and am unavailable for lengthy phone calls. I look forward to receiving written confirmation of the cancellation and my refund swiftly
RM
Rinae M's updateReviewer Update
02 Jun 2026, 12:41Clientèle sent an SMS asking me to call Rhandzu Manganyi regarding reference number CER812213. I attempted to resolve this on their official WhatsApp channel, but their system requires a Self-Service PIN which I was never provided. As stated before, I am busy with university exams and require the Market Conduct team to process this cancellation immediately and confirm it in writing via email or on this platform
RM
Rinae M's update02 Jun 2026, 12:41
Reviewer Update
Clientèle sent an SMS asking me to call Rhandzu Manganyi regarding reference number CER812213. I attempted to resolve this on their official WhatsApp channel, but their system requires a Self-Service PIN which I was never provided. As stated before, I am busy with university exams and require the Market Conduct team to process this cancellation immediately and confirm it in writing via email or on this platform
Clientele Life's replyOfficial
03 Jun 2026, 08:08Dear Rinae M,
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate.
We confirm that Rhandzu Manganyi from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate.
We confirm that Rhandzu Manganyi from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply03 Jun 2026, 08:08
Official
Dear Rinae M,
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate.
We confirm that Rhandzu Manganyi from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate.
We confirm that Rhandzu Manganyi from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's replyOfficial
04 Jun 2026, 14:45Dear Ms Miranda, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. Kindly note that your cancellation request received on the 2nd of June 2026 an automated response was sent and explained that you needed to contact our client services department for further assistance . Furthermore , please note that the Clientele Perks Plan only has a 5 days grace period and once this period has lapsed unfortunately there is no refund once cancelled and all benefits cease. This policy has already been cancelled as per your request. I trust you find this in order and if you are not happy with feedback provided , you can still escalate the matter to the Independent Arbitrator via email *** . Kind Regards Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS
Service Support Specialist
Client Services IFA/SS
Clientele Life's reply04 Jun 2026, 14:45
Official
Dear Ms Miranda, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. Kindly note that your cancellation request received on the 2nd of June 2026 an automated response was sent and explained that you needed to contact our client services department for further assistance . Furthermore , please note that the Clientele Perks Plan only has a 5 days grace period and once this period has lapsed unfortunately there is no refund once cancelled and all benefits cease. This policy has already been cancelled as per your request. I trust you find this in order and if you are not happy with feedback provided , you can still escalate the matter to the Independent Arbitrator via email *** . Kind Regards Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS
Service Support Specialist
Client Services IFA/SS
RM
Rinae M's updateReviewer Update
05 Jun 2026, 11:43Clientèle confirmed in writing that my policy is cancelled, but they have left the DebiCheck mandate as 'Approved' and 'Active' on my Capitec profile (Reference: CLIENTELE ***). If money is deducted because Clientèle failed to remove the mandate from the banking network, I will immediately lodge a formal complaint with the FAIS Ombud for an ******* deduction of funds. Remove this mandate from the system immediately.
RM
Rinae M's update05 Jun 2026, 11:43
Reviewer Update
Clientèle confirmed in writing that my policy is cancelled, but they have left the DebiCheck mandate as 'Approved' and 'Active' on my Capitec profile (Reference: CLIENTELE ***). If money is deducted because Clientèle failed to remove the mandate from the banking network, I will immediately lodge a formal complaint with the FAIS Ombud for an ******* deduction of funds. Remove this mandate from the system immediately.