1 reviews | Active since Nov 2024
Unauthorised Debit Order
I am deeply frustration regarding funds that were *******ly taken from my account by CLIENTELE. I did not consent to this debit order. Your agent from Clearwater grabbed my phone without permission and proceeded to accept the CLIENTELE perks debit order on my behalf. This was done without my consent and is unacceptable. If this is how CLIENTELE agents are trained, I strongly urge you to reevaluate the ethics and conduct you promote within your organisation.
When I confronted the agent, he dismissed my concerns, saying the debit would proceed. But this morning, I woke up to a debit order that I am unable to dispute or cancel on my Capitec app.
I want my money refunded immediately, CLIENTELE.
Your burdensome perks seem to be the very reason your service agents are responding so quickly to disputes. Nearly every review since the 25th mentions issues with these perks. This practice should surely be ******* and *********, especially given that CLIENTELE has an entire LEGAL BUSINESS. I wouldn’t trust any of you to represent me!
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
I appreciate you reaching out but I do not appreciate the response because this reply is generic a copy -and-paste-push-button-reply.
Can you be more specific and let me know who/ what department you have you escalated my concern to? What is being investigated!? Also how long will it take for me to receive feedback and have someone contact me?
Clientele has been very quick to take people’s debit orders for these perks without their consent but are much slower with responding back! And resolving the same raised issue!
I appreciate you reaching out but I do not appreciate the response because this reply is generic a copy -and-paste-push-button-reply.
Can you be more specific and let me know who/ what department you have you escalated my concern to? What is being investigated!? Also how long will it take for me to receive feedback and have someone contact me?
Clientele has been very quick to take people’s debit orders for these perks without their consent but are much slower with responding back! And resolving the same raised issue!
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct