KM
Karabo M
1 reviews | Active since Jan 2021
27 Jan 2021, 11:08
Unauthorised Debit order
My account was debited without my authority. Please call me urgently on ***. I need my money reversed ASAP.
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Replies (2)
Clientele Life's replyOfficial
27 Jan 2021, 16:27Dear Karabo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Jan 2021, 16:27
Official
Dear Karabo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Feb 2021, 21:03Dear Karabo M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback. It was found that you were approached by our broker and you provided your personal details with your banking details. You authenticated your banking details and permission was obtained to debit your account. You confirmed that you were satisfied with the feedback For further assistance please feel free to contact us again. Yours sincerely,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback. It was found that you were approached by our broker and you provided your personal details with your banking details. You authenticated your banking details and permission was obtained to debit your account. You confirmed that you were satisfied with the feedback For further assistance please feel free to contact us again. Yours sincerely,
Market Conduct
Clientele Life's reply02 Feb 2021, 21:03
Official
Dear Karabo M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback. It was found that you were approached by our broker and you provided your personal details with your banking details. You authenticated your banking details and permission was obtained to debit your account. You confirmed that you were satisfied with the feedback For further assistance please feel free to contact us again. Yours sincerely,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback. It was found that you were approached by our broker and you provided your personal details with your banking details. You authenticated your banking details and permission was obtained to debit your account. You confirmed that you were satisfied with the feedback For further assistance please feel free to contact us again. Yours sincerely,
Market Conduct