XS
Xolane S
1 reviews | Active since Apr 2020
09 Apr 2020, 10:14
Unauthorised debit order
Hello Peter Clientele debited me R245 in 28 February 2020 and 23 March 2020. Since then I have been trying to stop the debit order since I didn't give permission to it. I am a student who fund by SETA and I am not receiving my full allowance. Clientele are being unprofessional by taking my money without my permission. How can I stop this unauthorised debit order and where did they get my information and who gave them permission to take my money without my consent. Reference:*****323 ID number:********084
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
09 Apr 2020, 10:59Dear Xolane S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply09 Apr 2020, 10:59
Official
Dear Xolane S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
11 Apr 2020, 15:32Dear Xolane S
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback.
The policy was taken through our ABC Kiosk, where we received a signed application form. You then mentioned that you did speak to our agent and did indeed sign the documents, thus permitting us to debit your bank account. The policy has been cancelled as per your request. You confirmed that you are satisfied with the feedback. Should you require further assistance please do not hesitate to contact us again. Yours sincerely,
Market Conduct Team
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback.
The policy was taken through our ABC Kiosk, where we received a signed application form. You then mentioned that you did speak to our agent and did indeed sign the documents, thus permitting us to debit your bank account. The policy has been cancelled as per your request. You confirmed that you are satisfied with the feedback. Should you require further assistance please do not hesitate to contact us again. Yours sincerely,
Market Conduct Team
Clientele Life's reply11 Apr 2020, 15:32
Official
Dear Xolane S
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback.
The policy was taken through our ABC Kiosk, where we received a signed application form. You then mentioned that you did speak to our agent and did indeed sign the documents, thus permitting us to debit your bank account. The policy has been cancelled as per your request. You confirmed that you are satisfied with the feedback. Should you require further assistance please do not hesitate to contact us again. Yours sincerely,
Market Conduct Team
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback.
The policy was taken through our ABC Kiosk, where we received a signed application form. You then mentioned that you did speak to our agent and did indeed sign the documents, thus permitting us to debit your bank account. The policy has been cancelled as per your request. You confirmed that you are satisfied with the feedback. Should you require further assistance please do not hesitate to contact us again. Yours sincerely,
Market Conduct Team
XS
Xolane S's updateReviewer Update
23 Apr 2020, 10:15Clientele has debit my account again and i have cancelled the debit order but today 23 April 2020 i received the message from capital said clientele has debited 245.
XS
Xolane S's update23 Apr 2020, 10:15
Reviewer Update
Clientele has debit my account again and i have cancelled the debit order but today 23 April 2020 i received the message from capital said clientele has debited 245.