SM
Sihle M
1 reviews | Active since Nov 2020
03 Jun 2021, 13:49
Unauthorised debit order!!!
Clientele decides to debit my account without any agreement. No sales call or signed forms. When contacting them they tell you maybe they will refund after 30days, then they send an SMS saying 'Dear client, thank you for updating your details'. Can you pay back the money ASAP!!!
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
03 Jun 2021, 15:57Dear Sihle M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 Jun 2021, 15:57
Official
Dear Sihle M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
18 Jul 2021, 21:59 Dear Sihle M
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Clientele Life's reply18 Jul 2021, 21:59
Official
Dear Sihle M
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct