TM
Tinyiko M
1 reviews | Active since Aug 2017
29 Oct 2019, 17:16
Unauthorised Debit Order
An unauthorised debit order has been made in my capitec account on the 28 October 2019. I don't have a policy with clientele nor did I give them my banking details. I received an sms to confirm the debit order I didn't authorize. I've tried, on 3 separate occasions, to contact clientele on their ***. I tried everything to try to speak to a consultant but the automated response wouldn't let me. Now a debit of R225 has been made and I WANT IT REVERSED AND THE COVER REMOVED!!! I don't need it
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Replies (3)
Clientele Life's replyOfficial
29 Oct 2019, 17:33 Dear Tinyiko
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply29 Oct 2019, 17:33
Official
Dear Tinyiko
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
TM
Tinyiko M's updateReviewer Update
29 Oct 2019, 17:45Thank you
TM
Tinyiko M's update29 Oct 2019, 17:45
Reviewer Update
Thank you
Clientele Life's replyOfficial
30 Oct 2019, 17:53 Dear Tinyiko
Our attempts to contact you telephonically today were not successful.
Kindly, provide us with an alternate number or appropriate time to call you back during business hours. Alternatively please call our compliance investigator on the number sent to you by SMS.
We trust you find the above in order.
Yours sincerely,
Compliance Team
Our attempts to contact you telephonically today were not successful.
Kindly, provide us with an alternate number or appropriate time to call you back during business hours. Alternatively please call our compliance investigator on the number sent to you by SMS.
We trust you find the above in order.
Yours sincerely,
Compliance Team
Clientele Life's reply30 Oct 2019, 17:53
Official
Dear Tinyiko
Our attempts to contact you telephonically today were not successful.
Kindly, provide us with an alternate number or appropriate time to call you back during business hours. Alternatively please call our compliance investigator on the number sent to you by SMS.
We trust you find the above in order.
Yours sincerely,
Compliance Team
Our attempts to contact you telephonically today were not successful.
Kindly, provide us with an alternate number or appropriate time to call you back during business hours. Alternatively please call our compliance investigator on the number sent to you by SMS.
We trust you find the above in order.
Yours sincerely,
Compliance Team