PM
Promise M
1 reviews | Active since Sept 2020
01 Sept 2022, 12:21
UNAUTHORISED DEBIT ORDER
One of the agent sold me a policy ,while we were busy with the process i realised it Will cost me a lot than the policy i can open with my bank .So i declined the policy before we can conceal the applications.But now they debited a monthly premium on my account and i didnt authories it .I then phoned them to ask for my money back ,One of the agent told me that the policy lapsed last month .I then asked them how can incomplete policy lapse if it was never even active and how can they debit a premium on my account for a lapsed policy?But all i get out the urgent is *sorry for the inconvinien* yet tell me they are unable to refund me...
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Replies (3)
Clientele Life's replyOfficial
01 Sept 2022, 15:04Dear Promise mmamotle M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's reply01 Sept 2022, 15:04
Official
Dear Promise mmamotle M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
PM
Promise M's updateReviewer Update
02 Sept 2022, 09:47Clientele investigator called me but with no help instead the lady is telling me to take the matter further dont know what further she is talking about ....I am so disgusted with the agents because it seems they dont understand their duties all they do is startle on the phone ....She keeps telling me about about a recording but the recording does tell her the applications was incomplete and to prove that clientele never emaild me papers to prove that the applications is complete ....
PM
Promise M's update02 Sept 2022, 09:47
Reviewer Update
Clientele investigator called me but with no help instead the lady is telling me to take the matter further dont know what further she is talking about ....I am so disgusted with the agents because it seems they dont understand their duties all they do is startle on the phone ....She keeps telling me about about a recording but the recording does tell her the applications was incomplete and to prove that clientele never emaild me papers to prove that the applications is complete ....
Clientele Life's replyOfficial
09 Sept 2022, 16:53Dear Promise mmamotle M
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
Should you remain unhappy with our feedback, kindly follow the escalation process which has been sent to your mobile number via an SMS.
We trust you find the above in order.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
Should you remain unhappy with our feedback, kindly follow the escalation process which has been sent to your mobile number via an SMS.
We trust you find the above in order.
Regards,
Market Conduct
Clientele Life's reply09 Sept 2022, 16:53
Official
Dear Promise mmamotle M
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
Should you remain unhappy with our feedback, kindly follow the escalation process which has been sent to your mobile number via an SMS.
We trust you find the above in order.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
Should you remain unhappy with our feedback, kindly follow the escalation process which has been sent to your mobile number via an SMS.
We trust you find the above in order.
Regards,
Market Conduct