SM
Sello M
1 reviews | Active since May 2021
02 Jul 2025, 19:43
Unauthorised debit order
Unauthorised debit order by clientel is really. There are two debit orders of R160-00 that went through my son's account who is a student and is unemployed. No documentation or even a mere sms was send. This is tantamount to ***** really, going into people's accounts without permission.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
03 Jul 2025, 08:27 Dear Sello M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
Clientele Life's reply03 Jul 2025, 08:27
Official
Dear Sello M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Monica Ngubane
Market Conduct Investigator
Clientele Life
SM
Sello M's updateReviewer Update
03 Jul 2025, 09:28A call came through to my son with ref no CER789618 and he was assured that the debit order will be cancelled and that there is no refund. I want to know why there is no refund and if the debit order was legit the please furnish me with the documentation to that effect. If that can't be done then I request that you advise me of your escalation process for this query.
SM
Sello M's update03 Jul 2025, 09:28
Reviewer Update
A call came through to my son with ref no CER789618 and he was assured that the debit order will be cancelled and that there is no refund. I want to know why there is no refund and if the debit order was legit the please furnish me with the documentation to that effect. If that can't be done then I request that you advise me of your escalation process for this query.
SM
Sello M's updateReviewer Update
04 Jul 2025, 11:33Received feed and was assisted by a lady called Beauty and she apologized. She was really helpful in getting the query resolved though as a matter of principle I am going to escalate the matter. Thank you so much Beauty Phillips.
SM
Sello M's update04 Jul 2025, 11:33
Reviewer Update
Received feed and was assisted by a lady called Beauty and she apologized. She was really helpful in getting the query resolved though as a matter of principle I am going to escalate the matter. Thank you so much Beauty Phillips.
Clientele Life's replyOfficial
07 Jul 2025, 15:34 Dear Sello M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. The policy has been cancelled and the cancellation of the debit order process was confirmed to your Son.
Thank you for taking the time to share your experience regarding the service you received from Beauty, as a company we take great pride in providing superior service to our clients. We would like to apologise for the inconvenience caused in this regards.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. The policy has been cancelled and the cancellation of the debit order process was confirmed to your Son.
Thank you for taking the time to share your experience regarding the service you received from Beauty, as a company we take great pride in providing superior service to our clients. We would like to apologise for the inconvenience caused in this regards.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply07 Jul 2025, 15:34
Official
Dear Sello M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. The policy has been cancelled and the cancellation of the debit order process was confirmed to your Son.
Thank you for taking the time to share your experience regarding the service you received from Beauty, as a company we take great pride in providing superior service to our clients. We would like to apologise for the inconvenience caused in this regards.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. The policy has been cancelled and the cancellation of the debit order process was confirmed to your Son.
Thank you for taking the time to share your experience regarding the service you received from Beauty, as a company we take great pride in providing superior service to our clients. We would like to apologise for the inconvenience caused in this regards.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct