EB
Edward B
1 reviews | Active since May 2019
14 Dec 2021, 04:26
Unauthorised debit order
I have gotten 2 debit orders from clientel on 22 October and 23 November, I had never agreed to a debit order with the company yet I still get debit orders passing through my bank account.
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Replies (2)
Clientele Life's replyOfficial
14 Dec 2021, 09:44Dear Edward B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply14 Dec 2021, 09:44
Official
Dear Edward B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Jan 2022, 15:44Dear Edward B We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct Team
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct Team
Clientele Life's reply03 Jan 2022, 15:44
Official
Dear Edward B We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct Team
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct Team