*****/ UNAUTHORISED DEBIT ORDER

The last time I spoke with your agent Kamogelo, our conversation was not concluded and I did not authorize any agreement, as my phone went off as my battery died. However, I was surprised to see that a debit order was processed and a debit mandate was authorized, which I did not approve.

I was informed that your agents would contact me to finalize any arrangements, but unfortunately I was not available for a follow-up. I was attending training at the time and was not available on my phone.

I kindly request urgent assistance in resolving this matter, including the cancellation of the service and a full refund of any amounts debited.

Kind regards, Lydia Seetsi