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jessica M
1 reviews | Active since Nov 2020
29 Nov 2020, 16:44
Unauthorised debit order
Today 29th of November 2020, Clientele debited an amount of 262 from my account without my knowledge. I've never signed up for any life insurance policy with Clientele ever. I'm currently unemployed and R262 is a lot of money to me. Please Clientele cancel the debit order and reverse my money back into my account as soon as possible. That money was suppose to help me get to an interview but now I won't go because you took the last money that I had. I'm really frustrated. Please cancel the debit order and reverse R262 back into my account. The debit reference number is ***
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Replies (2)
Clientele Life's replyOfficial
30 Nov 2020, 10:35Dear Jessica M
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply30 Nov 2020, 10:35
Official
Dear Jessica M
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
07 Dec 2020, 09:41Dear Jessica M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. The policy was taken through our ABC channel and it was found that you provide your personal details and authenticated your account and this permitting us to debit your account. You request to cancel the policy and confirm that you were satisfied with the feedback provided. Should you require further assistance please feel free to contact. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. The policy was taken through our ABC channel and it was found that you provide your personal details and authenticated your account and this permitting us to debit your account. You request to cancel the policy and confirm that you were satisfied with the feedback provided. Should you require further assistance please feel free to contact. Kind Regards,Market Conduct
Clientele Life's reply07 Dec 2020, 09:41
Official
Dear Jessica M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. The policy was taken through our ABC channel and it was found that you provide your personal details and authenticated your account and this permitting us to debit your account. You request to cancel the policy and confirm that you were satisfied with the feedback provided. Should you require further assistance please feel free to contact. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. The policy was taken through our ABC channel and it was found that you provide your personal details and authenticated your account and this permitting us to debit your account. You request to cancel the policy and confirm that you were satisfied with the feedback provided. Should you require further assistance please feel free to contact. Kind Regards,Market Conduct