Unauthorised debit order

Afternoon Hello Peter

Below is the communication I had with clientele employee. My fathers account was used by then girl friend without my fathers knowledge and every month he will compain that theres a debit order that he doesnt know it shows clientele. So that how i got the details of Miss Khedama. I tried to speak to clientele regarding this matter and I was ignored, he is getting old age pension and he is blind and he cant speak english to call for himself. Please help. This month they debited R1000 how is he going to survive with change that is left? I have policies for him in place with Sanlam to be specific and 1 in the rural areas where he stays

Boitumelo

My father is uneducated how do you expect him to write an email and on top of that he is blind. Tell me if you were him how were you going to draft an emai? First he is not the one who made a policy that is why you address him as Miss Khedama. His initials are William Vukile Mbinda. Tell me what to do now?

Regards Zoliswa Mbinda

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On 13 Dec 2022, at 12:06, *** wrote:

Dear Mr client Thank you contacting us. Please note that due to our security precautions. We unable to action your request , the request must be directly from the payer. Alternatively the payer has the following options to contact us:

Contact our Call Centre on ***, Fax us a signed letter with request on ***, alternatively, email us directly to ***. I do hope you find this in order and look forward in providing you with our service in the future. If you require further assistance, please contact us again. Please rate your interaction with us via SMS or Email if you receive a survey from us soon. This will help us improve our service in future. <image002.jpg>

Kind Regards Boitumelo Madisha Client Services Correspondence Clientèle Life

Tel *** WhatsApp *** Email ***

Clientèle Office Park • Cnr Rivonia and Alon Roads •Morningside

www.clientele.co.za • www.clientele.mobi Clientele Life is an authorized Financial Services Provider. FSP number: 15268 Clientele Self Service is an easy way to access your policy details. All you need to register is your ID number and your cell phone number. Go to or click on the registration link on www.clientele.co.za or by dialling *120*337# From: Lulu Mbinda <***> Date: Friday, 9 December 2022 at 16:39:27 To: <***> Subject: Re: Clientele Life response: *** [CSE: bwsjNu, TKT: gKpcCM] Afternoon Eunice My father whose paying for this policy is a pensioner whose depending on it for his well being. He doesnt even have an idea who made the policy using his banking details. Its been a while seeking for help as much as he is uneducated he was not assisted. I have an insurance for him which is weigh to much to what you offering and he knows his pension money is for him to take care of himself not to pay any policy for that matter. Please assist on cancelling the policy in place with immediate effect

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On 09 Dec 2022, at 16:27, *** wrote:

Dear Ms Khedama, We are sorry to hear that you would like to cancel your policy with us and as much as we would like your continued support, we respect your decision to terminate your policy. Please confirm your reason for your cancellation and based on these reasons provided, we would like to assist you in the best possible way to keep your policy active to ensure you and your family remain covered. Please also see if any of the options below can assist you with regards to the reason you're cancelling your policy.

Options to consider: We can remove the annual increase from this plan - your premium and cover amount will remain unchanged. We can also reduce the premium and your cover amount. We can pause your policy for one month with no cover, this will provide you with an opportunity to review the policy and make an informed decision Ms Khedama, by cancelling the above-mentioned policy, you will forfeit the following valuable benefits and all premiums paid. Funeral Cash Benefit: R21,200.00 Grocery Benefit (accelerated benefit): R3,180.00 Unveiling Benefit (accelerated benefit): R2120 Airtime benefit: R200 Kindly note that should we not receive feedback from you within 48 hours, we will proceed with your cancellation request.

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Kind Regards Eunice Sehlwana Client Services Correspondence Clientèle Life

Tel *** WhatsApp *** Email ***

Clientèle Office Park • Cnr Rivonia and Alon Roads •Morningside

www.clientele.co.za • www.clientele.mobi Clientele Life is an authorized Financial Services Provider. FSP number: 15268 Clientele Self Service is an easy way to access your policy details. All you need to register is your ID number and your cell phone number. Go to or click on the registration link on www.clientele.co.za or by dialling *120*337# From: <***> Date: Saturday, 3 December 2022 at 15:52:11 To: LoyaltyRewards <***> Subject: RE: Cancellation of Policy [CSE: bwsjNu, TKT: G829Ye]

Please rate your interaction with us via SMS or Email if you receive a survey from us soon. This will help us improve our service in future. <image002.jpg>

Kind Regards Vincent Ntumba Client Services Correspondence Clientèle Life

Tel *** WhatsApp *** Email ***

Clientèle Office Park • Cnr Rivonia and Alon Roads •Morningside

www.clientele.co.za • www.clientele.mobi Clientele Life is an authorized Financial Services Provider. FSP number: 15268 Clientele Self Service is an easy way to access your policy details. All you need to register is your ID number and your cell phone number. Go to or click on the registration link on www.clientele.co.za or by dialling *120*337# From: Lulu Mbinda <***> Date: Friday, 2 December 2022 at 14:19:56 To: <***> Subject: Cancellation of Policy [CSE: bwsjNu, TKT: jKIh7M]

Afternoon Clientele

I would like to cancel my policy no ***

Regards, Vukile Mbinda

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The Clientele Group consists of, amongst oth