MM
Mfundo M
1 reviews | Active since Jun 2022
13 Jun 2022, 15:34
Unauthorised Debit order
There has been a debit that took off from my account, I didnt authorise anything .
I need to have this debit order stopped and both debit order amounts should be reversed. long description :Clientele *** amount :R427 Date : 23 April 2022. I have tried to email *** , I didnt get a response.
My cell number is. ***
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Replies (2)
Clientele Life's replyOfficial
13 Jun 2022, 20:03Dear Mfundo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's reply13 Jun 2022, 20:03
Official
Dear Mfundo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
20 Jun 2022, 11:47 Dear Mfundo M, Thank you for bringing this matter to our attention. We acknowledge your concerns and confirm that we have investigated the concerns raised and that Market Conduct has provided you with feedback. It was found that you attended the IFA presentation. If you are not satisfied with the findings and opt to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course, the escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct
Market Conduct
Clientele Life's reply20 Jun 2022, 11:47
Official
Dear Mfundo M, Thank you for bringing this matter to our attention. We acknowledge your concerns and confirm that we have investigated the concerns raised and that Market Conduct has provided you with feedback. It was found that you attended the IFA presentation. If you are not satisfied with the findings and opt to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course, the escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct
Market Conduct