KM
Koketso M
1 reviews | Active since Feb 2021
27 Feb 2021, 13:58
Unauthorised debit order
I don't remember joining clientele life but they have taking money from my capitec savings account (207 ×2) .I sent them an email before n they told me theyll cancel it and reverse my money but they never did .i mean am just a student I don't have money why should I join clientele life .I just want it to be cancelled n bring back my money.
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Replies (3)KM
Koketso M's updateReviewer Update
27 Feb 2021, 14:22Reference is ***
KM
Koketso M's update27 Feb 2021, 14:22
Reviewer Update
Reference is ***
Clientele Life's replyOfficial
27 Feb 2021, 19:57Dear Koketso M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Feb 2021, 19:57
Official
Dear Koketso M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
01 Mar 2021, 11:02Dear Koketso M Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. We have since communicated that your policy was since cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, the refund process was explained upon cancellation and you confirmed that you are now satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply01 Mar 2021, 11:02
Official
Dear Koketso M Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. We have since communicated that your policy was since cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, the refund process was explained upon cancellation and you confirmed that you are now satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life