SN
Sakhile N
1 reviews | Active since Aug 2019
03 Aug 2019, 12:28
Unauthorised debit order
These people are *******, I spoke to their field workers to cancel the funeral plan I signed up for. I want my money back for the debit order they ran on the 29th of July, I am really disappointed by how they operate.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
05 Aug 2019, 08:42Dear Sakhile N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Best regards,
Clientele Life's reply05 Aug 2019, 08:42
Official
Dear Sakhile N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
05 Aug 2019, 09:36 Dear Sakhile N,
Thank you for raising your concerns and bringing this matter to our attention. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please provide us with an alternative number or alternatively call the number which was provided via SMS. Regards Lindiwe MabizelaService Recover Specialist
Thank you for raising your concerns and bringing this matter to our attention. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please provide us with an alternative number or alternatively call the number which was provided via SMS. Regards Lindiwe MabizelaService Recover Specialist
Best regards,
Clientele Life's reply05 Aug 2019, 09:36
Official
Dear Sakhile N,
Thank you for raising your concerns and bringing this matter to our attention. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please provide us with an alternative number or alternatively call the number which was provided via SMS. Regards Lindiwe MabizelaService Recover Specialist
Thank you for raising your concerns and bringing this matter to our attention. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please provide us with an alternative number or alternatively call the number which was provided via SMS. Regards Lindiwe MabizelaService Recover Specialist
Best regards,
Clientele Life's replyOfficial
18 Sept 2019, 12:39Dear Sakhile N Thank you for raising your concerns with us. We confirm that our attempt to contact you on 05, 07, 08 and 12 August 2019 to address all raised concerns resulted in no success. Regarding the concerns raised, we confirm that your policy was cancelled as requested, an email to confirm the cancellation was sent to you on 08 August 2019. We would like to apologise for any inconvenience this may have caused. Please note that a refund of the money that was deducted from your bank account will be paid into your bank account within the stipulated turnaround time as per the email sen. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Kind Regards,
Lindiwe MabizelaService Recovery Specialist
Kind Regards,
Lindiwe MabizelaService Recovery Specialist
Best regards,
Clientele Life's reply18 Sept 2019, 12:39
Official
Dear Sakhile N Thank you for raising your concerns with us. We confirm that our attempt to contact you on 05, 07, 08 and 12 August 2019 to address all raised concerns resulted in no success. Regarding the concerns raised, we confirm that your policy was cancelled as requested, an email to confirm the cancellation was sent to you on 08 August 2019. We would like to apologise for any inconvenience this may have caused. Please note that a refund of the money that was deducted from your bank account will be paid into your bank account within the stipulated turnaround time as per the email sen. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Kind Regards,
Lindiwe MabizelaService Recovery Specialist
Kind Regards,
Lindiwe MabizelaService Recovery Specialist
Best regards,