Unauthorised debit order

I am writing to express my concern regarding an unauthorized debit order that was deducted from my father's account. This transaction was made without his consent, which is unacceptable.

Furthermore, we have been in communication with the policy agent from the outset, and it is disappointing that this issue has occurred despite our efforts to resolve it.

I would appreciate it if someone could contact me urgently to address this matter and provide a solution.