SB
Sakhuxolo B
1 reviews | Active since Dec 2022
20 Dec 2022, 06:30
Unauthorised debit by Clientele Life
I was approached by Clientele recently to revive a policy I once had with them. So in order for them to debit I was sent a request to approve a Debicheck mandate by my Absa banking app which I never approved because I had changed my mind.I called to cancel everything but to my surprise yestereday Clientel debited an amount of R485 and worst of all you are told that that debit order cannot be reversed.
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Replies (2)
Clientele Life's replyOfficial
20 Dec 2022, 09:12Dear Sakhuxolo B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
Clientele Life's reply20 Dec 2022, 09:12
Official
Dear Sakhuxolo B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
Clientele Life's replyOfficial
20 Dec 2022, 11:46Dear Sakhuxolo B At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on even day, and also confirmed that your request has been processed. Furthermore, I have confirmed that should we receive the December premium an auto refund will be processed within 31 days. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply20 Dec 2022, 11:46
Official
Dear Sakhuxolo B At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on even day, and also confirmed that your request has been processed. Furthermore, I have confirmed that should we receive the December premium an auto refund will be processed within 31 days. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life