1 reviews | Active since Oct 2023
Unauthorised Debit & Alleged Broker Misconduct – Clientèle
am lodging this complaint to report a very distressing experience involving individuals who represented themselves as Clientèle brokers.
I was assisted by a broker named Tankiso ***) and his associate Brian ***). During our recorded conversation, it was clearly agreed that no debit would take place unless I first received an SMS to approve or decline the policy.
That SMS never came through, yet my account was debited without my consent.
This has caused me significant financial and emotional distress. I have recordings of the call confirming that no debit was authorised, as well as proof of the debit.
I am requesting: • A full investigation into the conduct of the above individuals • Immediate assistance with reversing the unauthorised debit • Confirmation of whether these individuals are legitimate, registered Clientèle representatives
I have escalated this matter to my bank’s ***** department and will be opening a formal case.
I am hoping Clientèle takes this matter seriously and resolves it urgently.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Lungile Mathebula.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Lungile Mathebula.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct