1 reviews | Active since Dec 2012
Unauthorised debit
<p>I have a policy with this company and the Debit date we agreed on was the 26th but today i received a notification that a debit order went through when i call the consultant she told me to email the statement i don't know for what because she has all the information on the system. i have no problem with paying for the policy but my problem is that this is not the day we agreed on!!!i had plans for that money i want it and you can take your premium on the 26th not today!if you can't refunde today i want to cancel and i want all my premiums back!</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Please note that the complaint lodged was received and the contents noted regarding the early debit on your Ultimate Dignity Plan.
We have attempted to contact you on the 23 June 2017 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,
Please note that the complaint lodged was received and the contents noted regarding the early debit on your Ultimate Dignity Plan.
We have attempted to contact you on the 23 June 2017 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,
Please note that the complaint lodged was received and the contents noted regarding early debits on your account.
We confirm that we have communicated with you on the 23rd June 2017 and the call cut. We have tried to contact you again on the 26th June 2017 to conclude the discussion, however you were unavailable on the provided cell phone number.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you.
Furthermore the policy has been left on an active status as we cannot make any changes on your profile without getting authority from you as the policyholder.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,
Please note that the complaint lodged was received and the contents noted regarding early debits on your account.
We confirm that we have communicated with you on the 23rd June 2017 and the call cut. We have tried to contact you again on the 26th June 2017 to conclude the discussion, however you were unavailable on the provided cell phone number.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you.
Furthermore the policy has been left on an active status as we cannot make any changes on your profile without getting authority from you as the policyholder.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,