1 reviews | Active since Aug 2026
Unauthorised DebiCheck Debit – Misled by Agent (Immediate Refund & Cancellation Required)
I am writing to lodge a formal complaint against Clientèle Life for *****ulent/misleading sales tactics. On 21 August 2026, I was approached by a Clientèle agent who completely misled me about what I was signing up for. An unauthorised DebiCheck mandate was pushed through, and a debit of R391 was processed eithout me allocating my bank details from my Capitec account on 26 August 2026.Because this is a DebiCheck, Capitec Bank is unable to reverse it on their side, leaving me financially compromised. I am well within my legal 31-day cooling-off period. I demand that Clientèle Life: Immediately cancel this policy and any linked DebiCheck mandates. Process a full refund of the unauthorised amount debited on 26 August.Send a formal cancellation letter to me in writing.If this is not resolved swiftly, I will escalate the matter to the National Financial Ombudsman (NFO) and the Financial Sector Conduct Authority (FSCA).
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients.
We confirm that a refund was paid in to your account because the policy was still within a cooling off period.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Market Conduct
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients.
We confirm that a refund was paid in to your account because the policy was still within a cooling off period.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Market Conduct