PN
Patracia N
1 reviews | Active since Jan 2019
26 Jan 2019, 14:25
Unauthorised clientele debit orders
Hello Clientele debited me R200 in November 2018. Since then I have been trying by all means to contact them and stop the debit order since I ddnt give permission to it. I am a student and now I am struggling to receive living allowance from home because I am scared clientele will take my money again without permission. How can I stop this unauthorised debit order and where did they get my information and who gave them permission to take my money without my consent. Please help. ********** 812
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Replies (2)
Clientele Life's replyOfficial
28 Jan 2019, 08:50Dear Patricia N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply28 Jan 2019, 08:50
Official
Dear Patricia N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
28 Jan 2019, 15:57 Dear Ptracia N
Thank you for raising your concerns. We confirm that we have assessed the complaint and our investigator (Nobuhle Jantjies) has been in contact with you to provide you with the necessary feedback. Your information was received through our ABC Broker channel, where you would need to swipe your bank card and enter you pin number. You confirmed that it is possible that someone else might have had access to your bank card. As requested, the policy has successfully been cancelled, with no refund of premiums. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely, Compliance Department
Thank you for raising your concerns. We confirm that we have assessed the complaint and our investigator (Nobuhle Jantjies) has been in contact with you to provide you with the necessary feedback. Your information was received through our ABC Broker channel, where you would need to swipe your bank card and enter you pin number. You confirmed that it is possible that someone else might have had access to your bank card. As requested, the policy has successfully been cancelled, with no refund of premiums. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely, Compliance Department
Clientele Life's reply28 Jan 2019, 15:57
Official
Dear Ptracia N
Thank you for raising your concerns. We confirm that we have assessed the complaint and our investigator (Nobuhle Jantjies) has been in contact with you to provide you with the necessary feedback. Your information was received through our ABC Broker channel, where you would need to swipe your bank card and enter you pin number. You confirmed that it is possible that someone else might have had access to your bank card. As requested, the policy has successfully been cancelled, with no refund of premiums. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely, Compliance Department
Thank you for raising your concerns. We confirm that we have assessed the complaint and our investigator (Nobuhle Jantjies) has been in contact with you to provide you with the necessary feedback. Your information was received through our ABC Broker channel, where you would need to swipe your bank card and enter you pin number. You confirmed that it is possible that someone else might have had access to your bank card. As requested, the policy has successfully been cancelled, with no refund of premiums. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely, Compliance Department