Unathorized policy and debit order funeral dignity plan

Unauthorized debit order (Debicheck) i did not authorize on my Capitec account, there have been 4 x R558( Twice in February on the same day) amounts taken off my account. I did not authorize any Debicheck mandates. This "policy" was cancelled by me telephonically and via email. Then only did i receive an email cancelling the "Policy" 12th March then a few minutes later another email containing said "Policy". This ***** pure and simple. I want my money refunded asap as you are taking money that must be used for groceries and electricity etc from me. This matter will be taken further if not resolved and my money refunded. The "consultant" who phoned me initially was told repeatedly i could not hear him and that he must send an email.