SB
Shaun B

1 reviews | Active since Aug 2018

28 Aug 2018, 09:52

Unathorised debit orders by Clientele Life

Clientele has been debiting my FNB account with a fee of R280 every month, and this is something I have never authorized or subscribed to. I have been reversing this order for the past few months and it costs me time and money. Please help me resolve this issue once and for all.

0
Replies (2)
Clientele Life
Clientele Life's reply28 Aug 2018, 11:31
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Service Support Specialist

Clientele Life
Clientele Life's reply09 Oct 2018, 14:44
Official

By now you have been contacted by our Compliance Investigator who has confirmed a solution moving forward.

We would like to take this opportunity to apologise for any inconvenience caused in this regard.

We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.

Yours sincerely,

Compliance Team