1 reviews | Active since Jul 2018
Unathorised debit orders by Clientele Life
Hello Peter, Clientele recently debited R315 from my FNB account. This is a new account and I do not understand how they got access to my information as I have no affiliations with Clientele whatsoever. Reversing a debit order costs money and time and looks bad on one’s statement. I am afraid that they will debit my account again soon. I need clarity on how they got access to my information. Do they not verify banking details before they debit? IS someone at the banks selling our information to them? Thanks Peter!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Thank you for raising your concerns with us.
We confirm that we have investigated your complaint and established that your information was sourced through your mother who is a IFA representative. IFA is an business opportunity that encourages you to introduce other people to join policies through the network, and commission is earned by the introducer when premiums are paid. You have since confirmed that you are aware of the IFA business opportunity as your mother is a representative.
Furthermore you requested for the policy to be cancelled as you are currently not interested, and we confirm that the policy was successfully cancelled as per request.
We trust that your query has been resolved, however please feel free to contact us again should you need any further assistance.
Regards
Compliance Department
Thank you for raising your concerns with us.
We confirm that we have investigated your complaint and established that your information was sourced through your mother who is a IFA representative. IFA is an business opportunity that encourages you to introduce other people to join policies through the network, and commission is earned by the introducer when premiums are paid. You have since confirmed that you are aware of the IFA business opportunity as your mother is a representative.
Furthermore you requested for the policy to be cancelled as you are currently not interested, and we confirm that the policy was successfully cancelled as per request.
We trust that your query has been resolved, however please feel free to contact us again should you need any further assistance.
Regards
Compliance Department