UR
UNtoh R
1 reviews | Active since Jul 2022
04 Jul 2022, 18:39
Unathorised debit
My clientele life policy had lapsed, and two ago a sales agent called me to restart the policy, upon calculations of premiums I had advised the agent that I cannot afford it. To my surprise today they debited R827.00 without my permission and or authorisation. Been trying for the whole day to get hold them unsuccessfully. Clientele Life I need my money refunded or I shall contact the ombudsman.
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Replies (2)
Clientele Life's replyOfficial
05 Jul 2022, 09:50Dear Untoh R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's reply05 Jul 2022, 09:50
Official
Dear Untoh R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
14 Jul 2022, 10:59Dear Untoh R
Thank you for raising your concerns and bringing this matter to our attention. At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now one of our Investigator has contacted you with the necessary feedback We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now one of our Investigator has contacted you with the necessary feedback We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct
Clientele Life's reply14 Jul 2022, 10:59
Official
Dear Untoh R
Thank you for raising your concerns and bringing this matter to our attention. At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now one of our Investigator has contacted you with the necessary feedback We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now one of our Investigator has contacted you with the necessary feedback We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct