Unapproved debit order

This people are ****s they took my money without my approval.one of their promoters asked me to help with the stats that she worked and with not even bankind details they were able to join me in their insurance. I only noticed with a message the following day and email them asked to cancel everything ,they called back and I told them I don't want any of their insurances they said they will cancel and I received an email later that day to confirm I have cancel only to receive a debit order on the 25 I called them then they are busy telling me stories of not being able to reverse my money before the 12 how possible is that I don't even get it .I really want my money cause I have no agreement with me .it seems they have an agreement with Capitec to take our money ause even Capitec didn't help