DB
Desiree B
1 reviews | Active since Jun 2024
13 Apr 2025, 13:04
UNACCEPTABLE PATHETIC SERVICE
CLIENTELE PERKS On the 23 March 2025 a field agent (SOUTHGATE) approached me to download the CLIENTELE PERKS app . Now I have been debited , so I wrote them an email to cancel and refund my R160 back and no further debits to be taken from my account. They responded telling me I cant cancel I have enjoyed assurance .
My question what assurance as I was not called nor explained what the R160 was for . The service I have received not being called back or anything is (unacceptable as I am also in Customer Service ) its not done this way without consent --- PATHETIC and ***********.
So I want this unrcorded policy for whatever to be cancelled from the day CLIENTELE alone incepted - I demand to be refunded and no further money to be taken from my account . To think I wouldve wanted to join other offerings but NO THANK YOU.
I expect a call and this matter resolved as soon as possible.
Desiree Brown ***)
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
14 Apr 2025, 11:11Dear Desiree B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply14 Apr 2025, 11:11
Official
Dear Desiree B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
14 Apr 2025, 12:34Dear Desiree B We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day, can you please provided us with an alternative number where you can be reached.
If you still need further assistance , Kindly contact our Client Services Department on *** or email: ***
Kind regards,Vusumuzi DlaminiServices Recovery Specialist
Our attempt to contact you on the numbers we have on record resulted in no success on even day, can you please provided us with an alternative number where you can be reached.
If you still need further assistance , Kindly contact our Client Services Department on *** or email: ***
Kind regards,Vusumuzi DlaminiServices Recovery Specialist
Clientele Life's reply14 Apr 2025, 12:34
Official
Dear Desiree B We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day, can you please provided us with an alternative number where you can be reached.
If you still need further assistance , Kindly contact our Client Services Department on *** or email: ***
Kind regards,Vusumuzi DlaminiServices Recovery Specialist
Our attempt to contact you on the numbers we have on record resulted in no success on even day, can you please provided us with an alternative number where you can be reached.
If you still need further assistance , Kindly contact our Client Services Department on *** or email: ***
Kind regards,Vusumuzi DlaminiServices Recovery Specialist
Clientele Life's replyOfficial
14 Apr 2025, 14:54 Dear Desiree B At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on even day and kindly note that your policy has been cancelled and no more debit orders moving forward. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply14 Apr 2025, 14:54
Official
Dear Desiree B At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on even day and kindly note that your policy has been cancelled and no more debit orders moving forward. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
DB
Desiree B's updateReviewer Update
26 Apr 2025, 14:57I still feel this was not handled as consumer should do things I need a refund to this mishandled way of doing business -
DB
Desiree B's update26 Apr 2025, 14:57
Reviewer Update
I still feel this was not handled as consumer should do things I need a refund to this mishandled way of doing business -
Clientele Life's replyOfficial
02 May 2025, 15:17Dear Desiree B
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply02 May 2025, 15:17
Official
Dear Desiree B
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Vusumuzi Dlamini Services Recovery Specialist Clientele Life