KM
Kessy M
1 reviews | Active since Aug 2018
28 Sept 2022, 19:24
Unable to get in contact with Clientele for claims
My mom has multiple policies with clientele in general. She's been trying to make contact for the longest time to surrender one of her policies with no luck. This is totally unacceptable because you guys deduct monthly from her account yet we have no policy documentation for all her policies. Please make contact urgently. Shes available to take your call anytime after 3pm Mom-Friday and anytime over the weekend
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
29 Sept 2022, 14:04Dear Matlhogonolo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply29 Sept 2022, 14:04
Official
Dear Matlhogonolo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
03 Oct 2022, 12:44Dear Matlhogonolo M, We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience experienced when trying to contact our Client Services Department. Please note that a request to withdraw funds from the policy has been created, we require a certified copy of the policy owner’s ID to process the request.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to apologize for any inconvenience experienced when trying to contact our Client Services Department. Please note that a request to withdraw funds from the policy has been created, we require a certified copy of the policy owner’s ID to process the request.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply03 Oct 2022, 12:44
Official
Dear Matlhogonolo M, We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience experienced when trying to contact our Client Services Department. Please note that a request to withdraw funds from the policy has been created, we require a certified copy of the policy owner’s ID to process the request.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to apologize for any inconvenience experienced when trying to contact our Client Services Department. Please note that a request to withdraw funds from the policy has been created, we require a certified copy of the policy owner’s ID to process the request.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life