HS
Hamida S
1 reviews | Active since Jun 2021
03 Jun 2021, 09:45
Unable to cancel a policy I dont want.
I contacted Clientele for a H.e.l.p hospital plan.The consultant signed me up however the call cut before I could pose questions and she never called me back I did get emails about my policy etc.however the service was shody.as a result i wanted to cancel this policy but to no avail. You guys say there is a 30 day cooling off period but i cant get a hold of anyone.I tried emails i called i tried watsaap but no one wants to cancel this policy. Your sales department is fast to sign us up but whem one needs to cancel its difficult. Clientele again cancel my policy .How can i keep a policy when the consultant never completed the call.
I will be waiting your response
.hamida ***
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
03 Jun 2021, 10:00Dear Hamida S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 Jun 2021, 10:00
Official
Dear Hamida S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
HS
Hamida S's updateReviewer Update
03 Jun 2021, 10:06Thank you.
HS
Hamida S's update03 Jun 2021, 10:06
Reviewer Update
Thank you.
HS
Hamida S's updateReviewer Update
04 Jun 2021, 12:29Good day clientele I am still waiting for this issue to be resolved.
So far nothing has happend.
So far nothing has happend.
HS
Hamida S's update04 Jun 2021, 12:29
Reviewer Update
Good day clientele I am still waiting for this issue to be resolved.
So far nothing has happend.
So far nothing has happend.
Clientele Life's replyOfficial
08 Jun 2021, 11:48Dear Hamida S We confirm that our attempt to contact you to address all raised concerns resulted in no success. Your policy has been terminated. Our feedback regarding the concerns raised refers: Regarding your cancellation dispute, our records indicate that we received your request to cancel the policy on 31 May 2021. Kindly note that we do require a notice of at least 31 days to no longer submit any debit orders with your bank and that we will refund the premium should we deduct your bank account succesfully.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for the delay in responding to your query and for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for the delay in responding to your query and for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply08 Jun 2021, 11:48
Official
Dear Hamida S We confirm that our attempt to contact you to address all raised concerns resulted in no success. Your policy has been terminated. Our feedback regarding the concerns raised refers: Regarding your cancellation dispute, our records indicate that we received your request to cancel the policy on 31 May 2021. Kindly note that we do require a notice of at least 31 days to no longer submit any debit orders with your bank and that we will refund the premium should we deduct your bank account succesfully.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for the delay in responding to your query and for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for the delay in responding to your query and for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life