Ultimate *******

Hellopeter, i write this review with a very heavy heart, after an attempted shooting of my husband, we both agreed to take out life covers on both ourselves. This was back in 2015, and both policies were being directed from my husbands nedbank account. The policy has been running since then, until last night (22/10/2019) when my husband indicated that his nedbank account is troubling him because he is no longer receiving notifications whenever he deposits money or when deducted.he then made a decision to go cancel tjat account today (23/10/2019) but 1stly decided to call clientele to inform them that he will be changing accounts,only to be welcomed by a big blow that tney have cancelled both our covers because 2 debits were reversed since the cover started. He did speak to one of the clientele agents to indicate that his nedbank account was giving him problems and only made payments on days that the debit was to run through. The agent insisted that policy has elapsed as of yesterday and that will lose all the monies that we have paid thus far since 2015. Clientele has both our emails, never once have they communicated that we have missed a payment and should amend the arrears as most companies do, all the know is to run and cancel tje policy and claim all the monies we have paid. We feel ****** mostly because those policies were taken during a tragic times in our lives, with me being 7 months pregnant at the time, hopong that this policies will play a major role in the life our now 4 year old son and siblings should anything happen to us. I want clientele to refund our money or reinstate that policy and change banking details as initially intended. I don't want to deal with them as they do not understand how hard we work for this monies which they easily rob us. Kindly assist us in the best way possible. Thank you