*****ulent policy

A *****ulent policy was opened by a field agent for a 77 year old pensioner and a debit order raised against her SASSA account, when we logged a complaint, we are told about the 60 days cancellation policy. Are there any QA's done on your field agents, how do you open a policy for a pensioner and then debit her SASSA account, where is the copy of the form that were completed and signatures?? this is inhuman and needs to be stopped, the agent should be debarred, we are now sitting with elderly who is already struggling to make end meets and then we are told the matter is being investigated, while we asked for the debit order to be stopped.