MM
Mandla M
1 reviews | Active since Sept 2021
07 Jun 2023, 12:00
*****ulent monthly bill without my consent from clientele
I canceled my funeral policy with clientele in 2022, but I got puzzled that they still deduct from month to month.
I sent email to enquire but it's been two weeks without correspondence from them.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
07 Jun 2023, 14:03Dear Mandla M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's reply07 Jun 2023, 14:03
Official
Dear Mandla M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
09 Jun 2023, 11:15Dear Mr Mandla Alfred Mahlangu, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we have sent you feedback regarding your complaint to the email address provided on HelloPeter. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
Clientele Life's reply09 Jun 2023, 11:15
Official
Dear Mr Mandla Alfred Mahlangu, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we have sent you feedback regarding your complaint to the email address provided on HelloPeter. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life