*****ulent mall sale in thohoyandou &Debicheck abuse -request for full refund to compliance officer

An agent stopped me at a mall in Thohoyandou in April and signed me up for a Perks voucher plan under false pretences. They did not explain that monthly money would be taken from my bank account. They set it up as a DebiCheck mandate, which is now blocking me from reversing it on my Capitec app.I have already contacted Clientèle's call centre, and they falsely told me I cannot get a refund. This contract was obtained via misrepresentation and without my clear consent. I demand that a senior manager contacts me immediately to permanently cancel this policy, delete my banking details, and refund the money deducted in April. If this is not resolved, I will escalate this case to the Financial Sector Conduct Authority (FSCA) and the National Consumer Commission (NCC).