KM
Khani M
1 reviews | Active since Jan 2021
01 Sept 2025, 09:02
******** & *****ulent Deductions and Failure to Cancel Policy & Refund
Hi Clientele I would like to say what you are doing is ******** and *****ulent, my mother's policy cancellation was submitted in 11 April 2025, todate it is not cancelled and you proceed to her alternative bank account without her permission. This is completely ********. If you do not resolve this issue asap we will have no choice but to take this matter further for the trauma caused to a pensioner.
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Replies (3)
Clientele Life's replyOfficial
01 Sept 2025, 09:08Dear Khani M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply01 Sept 2025, 09:08
Official
Dear Khani M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
01 Sept 2025, 15:53Dear Khani M, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact Mrs Marivati on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we have the cancelled of your Clientele Perks. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply01 Sept 2025, 15:53
Official
Dear Khani M, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact Mrs Marivati on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we have the cancelled of your Clientele Perks. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
12 Sept 2025, 15:15Dear Khani M, It is our pleasure to address your concerns. We apologize for any inconvenience caused. We confirm that we made contact with Ms Marivati (Policy holder) to provide feedback regarding the concerns raised. As per our telephonic discussion, we have assisted with the cancellation of the Clientele Perks Plan where we have explained the losses and the implications.
We have further escalated the complaint to the Market Conduct to investigate how the plan how opened and feedback will be provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We have further escalated the complaint to the Market Conduct to investigate how the plan how opened and feedback will be provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply12 Sept 2025, 15:15
Official
Dear Khani M, It is our pleasure to address your concerns. We apologize for any inconvenience caused. We confirm that we made contact with Ms Marivati (Policy holder) to provide feedback regarding the concerns raised. As per our telephonic discussion, we have assisted with the cancellation of the Clientele Perks Plan where we have explained the losses and the implications.
We have further escalated the complaint to the Market Conduct to investigate how the plan how opened and feedback will be provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We have further escalated the complaint to the Market Conduct to investigate how the plan how opened and feedback will be provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life