RA
Rochelle A
1 reviews | Active since Feb 2024
01 Feb 2024, 22:27
*****ulent debit order
I received a call from clientele and midst the call I realised I’m being offered a rewards policy which I declined. I received a policy document and responded I am not interested and rejected attempts to authorise debit order. It’s suspended on my bank account but they somehow bypassed anc debited my account. I am going to my bank and reported the *****.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
02 Feb 2024, 09:55Dear Rochelle A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply02 Feb 2024, 09:55
Official
Dear Rochelle A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
RA
Rochelle A's updateReviewer Update
02 Feb 2024, 18:40Nobuhle from clientele reached out to me today and she was so helpful and professional. I am satisfied that the conduct of the callcenter telemarketer/sales person will be held accountable for ********* conduct. So my faith in clientele is restored
RA
Rochelle A's update02 Feb 2024, 18:40
Reviewer Update
Nobuhle from clientele reached out to me today and she was so helpful and professional. I am satisfied that the conduct of the callcenter telemarketer/sales person will be held accountable for ********* conduct. So my faith in clientele is restored
Clientele Life's replyOfficial
05 Feb 2024, 12:48Dear Rochelle A,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct Department has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback. We would like to apologise for any inconvenience caused in this regard. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. Should you require any further assistance in this regard, please feel free to contact us again. Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct Department has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback. We would like to apologise for any inconvenience caused in this regard. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. Should you require any further assistance in this regard, please feel free to contact us again. Regards Market Conduct
Clientele Life's reply05 Feb 2024, 12:48
Official
Dear Rochelle A,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct Department has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback. We would like to apologise for any inconvenience caused in this regard. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. Should you require any further assistance in this regard, please feel free to contact us again. Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct Department has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback. We would like to apologise for any inconvenience caused in this regard. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. Should you require any further assistance in this regard, please feel free to contact us again. Regards Market Conduct
Clientele Life's replyOfficial
05 Feb 2024, 12:52Dear Rochelle A ,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply05 Feb 2024, 12:52
Official
Dear Rochelle A ,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life