SN
Sive N
1 reviews | Active since Nov 2025
27 Nov 2025, 08:48
*****ulent charges
I cancelled my clientele perks debit but still they're deducting money from my bank account and they are deducting before the debit order date I chose and that makes Debit check insufficient funds to build up.can they explain to me why they are still deducting and I would like to get my money back.
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Replies (3)
Clientele Life's replyOfficial
27 Nov 2025, 08:57Dear Sive N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply27 Nov 2025, 08:57
Official
Dear Sive N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
27 Nov 2025, 11:38 Dear Sive N, Please note that the complaint lodged was received and the contents noted -regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Kindly be informed that we will try to contact you again later. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
Clientele Life's reply27 Nov 2025, 11:38
Official
Dear Sive N, Please note that the complaint lodged was received and the contents noted -regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Kindly be informed that we will try to contact you again later. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
Clientele Life's replyOfficial
27 Nov 2025, 13:39Dear Sive N, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success. We confirm that your Clientele Perks Plan has been cancelled as requested and the 31 days cancellation notice will apply. Furthermore, please note that feedback has been sent to the email address provided- with the details of our findings. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
Clientele Life's reply27 Nov 2025, 13:39
Official
Dear Sive N, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success. We confirm that your Clientele Perks Plan has been cancelled as requested and the 31 days cancellation notice will apply. Furthermore, please note that feedback has been sent to the email address provided- with the details of our findings. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life