AL
Annie L

1 reviews | Active since Mar 2024

30 Mar 2024, 14:29

*****ulent *******

It baffles me that after 8 months since my husbands death i am still being made to pay for his cover. Ive reaxhed out to thiss company via email as no one can call me back or the whatsapp keeps saying error and the reply i was gicennis rhat my huabands premium was removed after his death amd i am paying R579 a mo rh for a R14 000 payout for me alone uet on my policy wording i checked on the app shows that my premijm is R228.53 and my iuaband is R228.53. I may be not as young and need glasses to read but how am i paying 579 for a 14 000 payout and how is my policy still covering to my dead husband? If i putnkn a new claim, i get in trouble but big companies like uou can get away with dohnle charging and never having to accept responsibilities or get a legal trouble. As i can see, this is ***** on your side as you are *****ing from me

0
Replies (3)
Clientele Life
Clientele Life's reply02 Apr 2024, 09:54
Official
Dear Annie L, 
At the outset, we would like to send our deepest condolences to you and your family during this difficult time. 
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist. 
  
We sincerely apologize for any inconvenience caused. 
Yours sincerely,  
Lindiwe MabizelaService Support Team Leader 
Clientele Life  
Clientele Life
Clientele Life's reply02 Apr 2024, 11:16
Official
 Dear Annie L,  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan.  We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Kutlwano Tsoai Service Support Specialist Clientele Life 
Clientele Life
Clientele Life's reply06 May 2024, 13:10
Official
 Dear Annie L, Thank you for raising your concerns with us  We refer to the above and acknowledge receipt of your complaint regarding your Clientele Ultimate Dignity Plan. 

At the outset, we would like to apologize for the delayed response and the inconvenience experienced.   Upon investigation we were unable to locate any emails or Whatsapp chats that were sent before April 2, 2024, asking about the premium amount.  Kindly note that the premium does not reduce when we remove the spouse because, according to policy rules, the policy is a family cover and no premium is allocated to the spouse.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Yours sincerely,  Kutlwano Tsoai Service Support Specialist Clientele Life