TM
Thabo M
1 reviews | Active since Jul 2022
06 Jan 2026, 20:34
*****ULENT ACTS
They suddenly make debits on our accounts claiming that policies that we cancelled we reinstated,when we ask by who,when and where's the recording of the call because they claim it was reinstated telephonically they just beat around the bush.their customer service is very poor and if you leave a comment on Facebook for their attention they delete the comment and act as if nothing is wrong. I'm so disappointed in them and I have few people who are also victims of this unauthorized debits from clientèle which is a sign of money making schemes. Stop *****ing money from people and running away from taking accountability.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
06 Jan 2026, 23:12Dear Thabo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply06 Jan 2026, 23:12
Official
Dear Thabo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
TM
Thabo M's updateReviewer Update
06 Jan 2026, 23:21I have made humble attempts to contact you guys but it seems as if I am crazy or illiterate over money that we work very hard.
I made requests multiple times but they fell on deaf ears
I see this as a true path to warn other users of your services.
I want my money and alert your agent that do nonsense thinking we fools that we can't all be blind to your money making schemes
I made requests multiple times but they fell on deaf ears
I see this as a true path to warn other users of your services.
I want my money and alert your agent that do nonsense thinking we fools that we can't all be blind to your money making schemes
TM
Thabo M's update06 Jan 2026, 23:21
Reviewer Update
I have made humble attempts to contact you guys but it seems as if I am crazy or illiterate over money that we work very hard.
I made requests multiple times but they fell on deaf ears
I see this as a true path to warn other users of your services.
I want my money and alert your agent that do nonsense thinking we fools that we can't all be blind to your money making schemes
I made requests multiple times but they fell on deaf ears
I see this as a true path to warn other users of your services.
I want my money and alert your agent that do nonsense thinking we fools that we can't all be blind to your money making schemes
Clientele Life's replyOfficial
07 Jan 2026, 07:12Dear Thabo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply07 Jan 2026, 07:12
Official
Dear Thabo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
07 Jan 2026, 13:30Dear Thabo M,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly. We confirm that Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The call recording has also been sent to you as requested.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly. We confirm that Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The call recording has also been sent to you as requested.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Clientele Life's reply07 Jan 2026, 13:30
Official
Dear Thabo M,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly. We confirm that Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The call recording has also been sent to you as requested.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly. We confirm that Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The call recording has also been sent to you as requested.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct